The practice aims to provide a caring efficient and cost effective Primary Health Care Service to all our registered patients.

To involve patients in healthcare discussions, ensuring that our service evolves to meet their needs.

We will do this by listening to patients and by providing a professional quality and non-discriminatory service.

The Care Quality Commission (CQC) are the independent regulator of health and adult social care in England.

The CQC make sure health and social care services provide people with safe, effective, compassionate, high-quality care and encourage them to improve.

They monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and publish what is found, including performance ratings to help people choose care.

As individual practices both Carisbrooke Health Centre and The Dower House Surgery were rated as “good” please see the links below for the reports.

https://www.cqc.org.uk/location/1-553899259 (Carisbrooke)

https://www.cqc.org.uk/location/1-549310467 (Dower House)

As a newly merged organisation we will be reviewed sometime in the near future to ensure we maintain our standards.

Both the Carisbrooke and Dower House branches of Newport Health Centre are converted houses.  Where possible they have been made disabled friendly.

Carisbrooke Branch

The building is accessible by wheelchair and all the rooms on the ground floor are wheelchair accessible. Access to the first floor is via a stair case if you have trouble with stairs please advise the Patient Advisor when you book your appointment and we will arrange for you to be seen in a ground floor consulting room.

The Practice has hearing loop facilities which can be used throughout the building we also have access to a signing service which has to be booked through our Patient Advisors.

The Practice is assistance dog friendly.

Dower House Branch

The building is accessible by wheelchair and all the rooms on the ground floor are wheelchair accessible. Access to the first floor is via a stair case or a lift.

The Practice has access to a signing service which has to be booked through our Patient Advisors.

The Practice is assistance dog friendly.

Both practices are working towards being Dementia Friendly.

If you have special needs please let the Patient Advisors know and we will always do our best to try and meet your needs.

If you need help with interpreting or translation, please let us know as you make the appointment.  You can arrange for a friend or relative to accompany you.  Alternatively we offer a translation service, but we will need at least 24-hours’ notice to book an interpreter.

As an organisation we value training and participate in a range of activities to help train the healthcare staff of tomorrow

GP’s

As a training practice, hospital doctors wanting to enter General Practice can spend up to twelve months with us in order to gain the experience they need to become family doctors.

A doctor in training is called a GP REGISTRAR, reflecting the fact that they are a qualified doctor and here to learn General Practice.

The Deanery will inspect the Practice regularly to ensure we provide the appropriate standard of care, levels of organisation, and an environment that would be conductive for a training practice. The staff and Partners have all worked hard to achieve this. We are strongly committed to providing high standards of training, without losing the friendly touch that has been the hallmark of this Practice. We are committed to training doctors to become GP’s.

Consultations may be video recorded as part of training and your medical records may be used for educational purposes. You will be made aware of this and asked to sign a consent form prior to your consultation. You are under no obligation and it will not affect your treatment.

Nurses

We offer training places for both students training to be nurses and qualified nurses who are training to be Practice Nurses.

Apprentices

We also offer youngsters the chance of doing a Business Apprenticeship, we hope by getting staff early we can give them a long and rewarding career in healthcare offering them the chance to both go down the administrative or clinical career path.

We have a very active Patient Participation Group (PPG) who meet monthly, they act as the patient’s voice and a critical friend for the practice. If you would like more information please see our PPG page.

All GPs Practices are required to declare the mean earnings (eg average pay) for GPs working to deliver NHS services to patients at each Practice. As we are a new practice this information will be published next year.