Online Services

Online Services

Connect to your GP services online and save time. Quick, easy and secure.

SystmOnline

Online services allow you to:

  • book, check or cancel appointments with a GP, nurse or other healthcare professional 
  • order repeat prescriptions
  • see parts of your health record, including information about medicines, vaccinations and test results
  • see communications between your GP surgery and other services, such as hospitals

How to register for Online Services

If you have not used our online services before you will need to:

  • Contact the surgery by phone or in person
  • Verify your identity
  • Secure a username and password
  • Enter SystmOnline and enter your registration details exactly as shown on the form.
  • After registering, log on with your username and password.

Application for Online Access to GP Services

Before you apply for online access to your medical record, there are some other things to consider.

Although the chances of any of these things happening are very small, you are asked that you have read and understood the following before you are given login details.

Things to consider

Forgotten history
  • There may be something you have forgotten about in your record that you might find upsetting
    • Abnormal results or bad news
  • If your GP has given you access to test results or letters, you may see something that you find upsetting. This may occur before you have spoken to your doctor or while the surgery is closed, and you cannot contact them.
    • Choosing to share your information with someone
  • It’s up to you whether or not you share your information with others – perhaps family members or carers. It’s your choice, but also your responsibility to keep the information safe and secure.
    • Coercion
  • If you think you may be pressured into revealing details from your patient record to someone else against your will, it is best that you do not register for access at this time.
    • Misunderstood information
  • Your medical record is designed to be used by clinical professionals to ensure that you receive the best possible care. Some of the information within your medical record may be highly technical, written by specialists and not easily understood. If you require further clarification, please contact the surgery for a clearer explanation.
    • Information about someone else
  • If you spot something in the record that is not about you or notice any other errors, please log out of the system immediately and contact the practice as soon as possible.

    • More information

    For more information about keeping your healthcare records safe and secure, we recommend that you read Protecting your GP Online Records and this helpful leaflet produced by the NHS in conjunction with the British Computer Society:

    Keeping your online health and social care records safe and secure

    Name
    Date of Birth
    Address
    Email

    I understand that my email address and/or mobile number may be used by the practice to contact you to provide health and care services. For example:-

  • • appointment reminders
  • • health campaign messages
  • • messages relating to your own health and care e.g. test results
  • • surveys about our services

    • If you consent to be contacted by either of the following please tick:
    I wish to have access to the following online services (please tick all that apply):
    I wish to access my online services and understand and agree with each statement (tick)
    Drop files here or
    Max. file size: 1 GB.
      Date

      SystmOnline

      Login to Online Services
      Register for Online Services

      Non-urgent advice: Having Problems?

      Online Services @ NHS.UK

      SystmOnline Support

      ChatDoc

      If you would like to talk to us, you can now send us message via WhatsApp using our ChatDoc service. All you need to do is send a message on WhatsApp via the practice phone number:

      01983 522060

      Our team of clinicians and admin staff are on hand to respond to you between 09:00 to 17:00 Monday to Friday excluding bank holidays.

      Please do not use this service for any urgent medical queries or emergencies as this service is only monitored between 09:00 to 17:00 Monday to Friday. If you have an urgent medical query you should telephone the surgery or contact NHS 111. In an emergency please always contact 999.

      NHS App

      Try the NHS App. If you’re a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet. You can use the NHS App to get health advice, order repeat prescriptions, manage your hospital referrals, view your GP health record and more. If you already use Patient Access you can continue to use it but you can use the NHS App as well. For more information go to www.nhs.uk/nhsapp.

      What the NHS App does

      • get advice about coronavirus – get information about coronavirus and find out what to do if you think you have it.
      • order repeat prescriptions – see your available medicines, request a new repeat prescription and choose a pharmacy for your prescriptions to be sent to.
      • book appointments – search for, book and cancel appointments at your GP surgery, and see details of your upcoming and past appointments.
      • check your symptoms – search trusted NHS information and advice on hundreds of conditions and treatments, and get instant advice or medical help near you.
      • register your organ donation decision – choose to donate some or all of your organs and check your registered decision.
      • find out how the NHS uses your data – choose if data from your health records is shared for research and planning.
      • view parts of your GP record – including information about medication, allergies, vaccinations, previous illnesses and test results.
      Quote / Testimonial:

      If you’re a patient at our practice you can use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.

      For more information go to www.nhs.uk/nhsapp.

      Get Started

      Login Register

      Get the app

      Non-urgent advice: Having Problems?

      Online Services @ NHS.UK

      NHS App Help and Support

      Download the NHS App

      You can still contact the practice by phone or in person, this is just another option, which other patients have found is more convenient and saves them time. More information including “how to” leaflets and videos of patients and why they are using GP online services are available at www.nhs.uk/gponlineservices

      Access NHS APP Services Online, with your web browser!